Refund Policy for Projecthitech LLC (also known as Projecthitech.Properties)

At Projecthitech LLC, customer satisfaction is a top priority. We strive to provide a transparent and secure experience for all transactions conducted on Projecthitech.Properties. This Refund Policy outlines the circumstances under which refunds are offered, the process to request a refund, and how we handle disputes. By using our platform, you agree to the terms described below.

1. Overview

Projecthitech is a platform that facilitates the buying, selling, and renting of properties. While we verify listings and provide secure payment solutions, we are not directly involved in the transactions between users. We offer a 100% money-back guarantee in specific circumstances, ensuring that you can transact with confidence.

2. Eligibility for Refund

Refunds are provided in the following cases:

a. Fake or Fraudulent Listings

If you have made a payment for a property listing that is later found to be fraudulent or fake, you are eligible for a full refund. Projecthitech conducts compliance verification and due diligence to prevent fake listings, but if one slips through and is verified to be fraudulent after your transaction, we will issue a refund.

b. Property Unavailability

If you have paid for a property (whether buying or renting) and the property is unavailable or does not match the description provided by the seller/landlord, you are eligible for a refund. Claims must be made within 14 days of the transaction.

c. Transaction Error

If a technical error or payment processing issue occurs that results in incorrect billing, duplicate payments, or any unintended charges, a refund will be issued once the error is verified.

3. Conditions for Refund

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the transaction.
• Sufficient proof of the issue (e.g., communication with the seller, landlord, or property manager) must be provided.
• The property transaction must have occurred through Projecthitech.Properties using our secure payment gateways.

4. Refund Process

If you believe you are eligible for a refund, follow these steps:

1. Submit a Refund Request: Contact our customer support team at [Support Email] or [Support Phone] to submit your refund request. Please provide the following details:
   • Transaction ID
   • Property details (listing ID, seller/landlord name)
   • Reason for refund request
   • Any supporting documents (e.g., communication logs, screenshots)
2. Review and Verification: Once your refund request is received, our team will review the claim and conduct an investigation. This process may involve contacting the seller or landlord, reviewing documentation, and assessing whether the claim meets our refund criteria.
3. Approval and Processing: If your refund is approved, we will process the payment through your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment processor.

5. Money-Back Guarantee

At Projecthitech, we offer a 100% money-back guarantee for any transaction conducted through our platform’s secure payment gateways. This guarantee ensures that if any issue arises, such as fraud or property discrepancies, your payment is protected. We partner with reputable banks and payment processors to offer chargeback options if necessary.

6. Non-Refundable Circumstances

Certain scenarios are not eligible for a refund, including but not limited to:

• Buyer’s Remorse: Refunds will not be issued for changes of mind or dissatisfaction with the price after the transaction has been completed.
• Off-Platform Transactions: Transactions or payments made outside of the Projecthitech.Properties platform (direct bank transfers or cash payments to landlords/sellers) are not covered by our refund policy.
• Failure to Meet Payment Obligations: If you fail to complete your payment obligations after securing a property, or if your financing is declined after making an offer, refunds will not be granted.

7. Dispute Resolution

In the event of a dispute between users (e.g., buyer and seller, renter and landlord), Projecthitech will provide mediation services. If the dispute cannot be resolved amicably, our chargeback process may be initiated through our payment partners. All refund requests tied to disputes must be made within 30 days of the transaction.

8. Payment Chargebacks

If you have paid through our secure gateways and your transaction does not meet expectations, you may initiate a chargeback request through your bank or payment processor. Projecthitech works closely with financial institutions to ensure that legitimate chargeback requests are honored. Please note that chargebacks should only be initiated if other resolution methods have failed.

9. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any updates or changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of the platform after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Refund Policy, or if you would like to request a refund, please contact us:

Projecthitech LLC
Email: support@projecthitech.properties 
Phone: 929-257-1341
Address: 224 W 35th St 500 369
New York, NY 10001

We appreciate your trust in Projecthitech.Properties and are committed to providing a secure, transparent, and reliable platform for all your property transactions.